Thanks for shopping with us ! Not only does this purchase bring good health for you and your family, it also supports the grassroots movement promoting organic growers & producers which stands for farmer prosperity and environmental sustainability.
In case there’s anything you weren’t too happy with, please let us know and we’ll do whatever possible to address the issue. Please also take some time to read the terms and conditions to get familiar with how returns and refunds works, characteristics of organic produce etc.
Return & Refunds
At the time of delivery, you can return whatever you are not happy with in terms of quality of product viz taste, flavour & freshness. However please do keep in mind that products like Laddoos & Cookies etc are fragile by nature and are dependant on weather & temperature during transit handling. Thus in spite of our best efforts at times product shape can’t be ensured and thus cannot be returned.
A product ordered online & confirmed by payment can be returned as cancelled due to a change in mind, within 24hrs of placing the order.
In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions. For a particular item order, a partial return is not possible. For instance, if you are unhappy with 2 pieces out of 5 ordered, you will have to return all 5 pieces towards refunding the order.
Please send us a complaint in time ! We are not able to credit or replace any items which have been kept beyond their expiry date or kept or used under abnormal storage or handling conditions. Please do remember that organic products are made without any preservatives & chemicals and have a shorter shelf life, one must therefore store or consume it within a reasonable time & definitely within the expiry period. However any cases of complaints made within reasonable time (24hrs) will always be responded to.
Complaints and Quality
For complaints we receive after the delivery about the quality issues, a credit will be offered for the next delivery.
Complaints received at the time of product delivery for fragile items (Laddoos and Cookies etc) will be handled on a case by case basis. This is because such fragile or tender products don’t have a long shelf life and are subject to vagaries of weather & handling.
We guarantee product freshness at the time of delivery, so we encourage people to send in complaints, if any, ideally at the time of accepting the delivery, so that refunds/credits can be easily processed.</li>
There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery. The following are some examples to illustrate this point :-
Produce being made by hand might be uneven, not very uniform in shape or colour. But it is genuine and good inside. Traditional Organic is not about perfect looks, and doesn’t rely on artificial growth promoters, preservatives or chemicals or mechanical means to enhance physical appeal. The uneven looks are a symbol of uniqueness of each lot produced with non-mechanical means. Best as the nature intended them to be.
There might be slight variations in color, size, or taste over different lots of products. Again, it is because the characteristics of the sun dried raw material and hand made produce can change with the weather.